Health & Wellness

No. Your privacy is protected and the services provided are strictly confidential by law under the Health Insurance Portability and Accountability Act HIPAA).

No.  While appointments are required at the wellness center, same-day appointments, if available, can be scheduled.  For an appointment, call the wellness center at  317-571-4651 or schedule online.

Once you submit your request for a medication refill, the request is reviewed by the wellness center provider. While we do our best to complete refills the same day, please allow 48 hours for refills.  You will be notified when your refill has been completed.  

The wellness center also offers a mail order prescription program for maintenance medications written by the wellness center providers.  These medications are mailed directly to your home.  The mail order program is administered by the center’s pharmacy partner,  Sav-Rx pharmacy, at no cost to you. To learn more about the mail order program, please visit the Pharmacy tile under Services or contact the wellness center at 317-571-4651.

All patients should be seen in our office at least once per year in order to have medication requests filled at the wellness center. Certain health conditions require patients to be seen at different intervals. This could require you to have an office visit every three or six months. Certain health conditions also require laboratory testing to be completed every six months.

All patients should be seen in our office at least once per year. Certain health conditions may require patients to be seen at closer intervals.

Appointment times vary depending on the visit type. A new patient appointment will take approximately 40 minutes to complete. If you are coming in for sick visit, the appointment will take approximately 20 minutes. Appointments with our dietitian and exercise physiologist will take approximately 30 minutes. These times vary from patient to patient.

Please bring your insurance card, driver's license/photo ID,  and current medication list including dosages. During your first appointment, you will be asked to complete new patient forms including a medical history form requesting a list of previous and/or current providers, surgeries, colonoscopies, mammogram/pap smear (if applicable), etc.

There is no out-of-pocket cost to you for services offered by the wellness center. 

Yes. Approximately 100 commonly used generic medications are available at no out-of-pocket cost to you.  Prescriptions written by the wellness center providers for these “in-formulary” medications will be dispensed whenever possible.  If you need a prescription that is not available on the wellness center formulary, you will receive a written prescription to take to your local retail pharmacy.

Only medications prescribed by the wellness center providers can be filled through the center.  However, some exceptions may apply. Contact the wellness center at 317-571-4651 if you have questions regarding your medication and the ability to have it filled at the wellness center.

Yes, if you sign an annual consent/release form, the wellness center will share the appropriate information regarding your visit with your doctor(s). Access your records through the Athena Portal. 

Only labs ordered by the wellness center providers can be drawn at the center.

If you have a medical emergency, call 911 or go to the nearest emergency room.  For after-hours care, Carmel Clay Schools offers telehealth medicine through First Stop Health, 24/7.  Call 888-691-7867 or visit fshealth.com to set up an account and request an appointment.

Yes.  If your children are included in your health plan, then they are eligible to receive services at the center.  We do require that children under 12 still have an outside pediatrician.  For children 12 and older, we recommend that they keep seeing their pediatrician, but in most cases this is not required.