Canvas Parent FAQs

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For a full overview of Canvas, please visit our Getting Started with Canvas for Parents and Guardians course.

FAQs

How do I sign up for a parent account (also called an observer account)?

Visit https://carmel.instructure.com and select “Parent of a Canvas Users? Click here for a parent account.” Enter the required information including your name and email address and create a password. You will also need a Student Pairing Code, generated from your student’s account, to create an account. Before you will be able to log in to Canvas, you will need to check your email and follow the steps in the Canvas welcome email to confirm your account. For additional help please visit http://bit.ly/2PbEsz8

How do I add additional students to my account?

You only need one Canvas account to participate in all your students’ courses. Once you’ve created a Canvas account, follow these steps to add additional students.

Note: these instructions will only work in the desktop version of Canvas, not the mobile app.

  • Log in to Canvas at https://carmel.instructure.com/
  • Select Account in the blue bar on the left-hand side and select Settings
  • Select Observing
  • Enter the pairing code generated from your student’s account and click +Student
  • For additional help, please visit http://bit.ly/2PbEsz8.     

How do I reset my password? 

Visit https://carmel.instructure.com and select “Forgot Password”

Why can’t I see all of my child’s courses from the app on my phone or tablet?

When logged into the app on your phone, select the gear icon (iOS) or plus sign icon (Android) at the top of the screen to select the desired courses to show on your dashboard. For more details, see the following Canvas guides: 

How do I enable notifications on my account?  

Please visit the Canvas guide available at https://community.canvaslms.com/docs/DOC-1286 to learn more about notifications.

Do students have to go through PowerSchool to log in to Canvas or can they login directly?

Students and parents may access Canvas in a variety of ways.  

Can I combine my Canvas staff account and parent Canvas account?

Canvas recommends keeping your staff and parent account separate.
Please consider registering for your own observer account using your personal email address.

I get an “Invalid credentials provided” or “Unknown observee” error when trying to add student. What does this mean?

If you are receiving the invalid credentials or unknown observee error, please verify the Student Pairing Code with your student. Codes expire 7 days after they were generated or after one use. Each observer account needs to use its own code. 

Which Canvas app should I use?

Please use the Canvas Student app (for both students and parents) as it has a more robust feature set

The Canvas Parent App was released in August, 2016 and has a limited feature set. It is not available for Carmel Clay Schools at this time. We will continue to review the parent app as new features are released.  Please check back here for updates.

Which browsers are supported by Canvas?

Please see the following information from Canvas regarding currently supported browsers: https://community.canvaslms.com/docs/DOC-1284

Why can’t I see all courses in the calendar?

The calendar in Canvas shows events for up to 15 courses at a time. You can choose which courses you see at any given time by following these instructions: https://community.canvaslms.com/docs/DOC-2622. The calendar in the Canvas app functions the same way.

I accidentally attached my personal Google Drive account to my student’s Canvas account. How do I remove it?

Please follow the instructions available at https://goo.gl/cU1A0J to remove ‘Google Drive LTI by Canvas’ from your list of authorized apps.

How do I change the default language in my Canvas account?

Please see this Canvas guide for instructions on changing the language: https://community.canvaslms.com/docs/DOC-1289

Canvas Observer Guides 

Canvas 指南中文版 (Chinese)

Guías de Canvas (Spanish)

Guias Canvas (Portuguese - Brazil)

Manuels Canvas (French)

Canvas Help 

Please submit our Canvas help form. This form is monitored Monday-Friday during regular business hours.